Shipping policy

SHIPPING POLICY
Effective Date: June 1st, 2023
Last Updated: January 1, 2025

Welcome to Sleepy Mango Coffee Company. This Shipping Policy outlines how we process and deliver orders placed through our website (www.sleepymango.coffee). By placing an order, you agree to the terms outlined below.

1. SHIPPING LOCATIONS

1.1 Domestic Shipping
We currently ship within the United States. Unfortunately, we do not ship to PO Boxes or APO/FPO addresses at this time.

1.2 International Shipping
We are not offering international shipping at this time but plan to expand in the future. Stay updated by signing up for our newsletter.

2. ORDER PROCESSING

2.1 Processing Time

  • Orders are processed within 3-5 business days after payment confirmation.

  • Orders placed on weekends or holidays will begin processing on the next business day.

2.2 Order Confirmation
After placing your order, you will receive an order confirmation email. If you do not receive confirmation within 24 hours, please check your spam folder or contact us at hey@sleepymangocoffee.com.

3. SHIPPING METHODS & DELIVERY TIMES

3.1 Shipping Carriers
We ship orders using [Insert Carriers, e.g., USPS, UPS, FedEx].

3.2 Estimated Delivery Times

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

Please note that delivery times may vary due to carrier delays, weather, or peak seasons.

4. SHIPPING RATES

4.1 Shipping Rates

  • Shipping rates are dependent on the carrier and delivery location.

  • We default to the cheapest ground shipping rates based on the selected carrier.

4.2 Expedited & Overnight Shipping
Rates for expedited and overnight shipping will be calculated at checkout based on carrier rates.

5. ORDER TRACKING

5.1 Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking details.

5.2 Tracking Issues
If you do not receive tracking information or your order appears delayed, please reach out to us at hey@sleepymangocoffee.com with your order number.

6. LOST, DAMAGED, OR STOLEN PACKAGES

6.1 Lost Packages
If your order is marked as delivered but you have not received it, please check with your local carrier service before contacting us. 

6.2 Damaged Packages
If your order arrives damaged, please email us within 7 days of delivery with photos of the damaged item and packaging so we can assist you with a replacement or refund.

6.3 Stolen Packages
We are not responsible for stolen packages after delivery confirmation. Please ensure a secure delivery location.

7. CHANGES & ORDER CANCELLATION

7.1 Order Changes

  • Orders cannot be modified after they are placed. If you need to update your address, please contact us within 12 hours of placing your order.

7.2 Order Cancellation

  • Orders can be canceled within 12 hours of placement. Once processing begins, cancellations are not possible.

8.  CONTACT INFORMATION

For any shipping-related inquiries, contact us at:
Email: hey@sleepymangocoffee.com
Address: Sleepy Mango Coffee Company, 215 Laredo Drive, Suite 100, Decatur, GA 30030

By placing an order with Sleepy Mango Coffee Company, you acknowledge that you have read, understood, and agreed to this Shipping Policy.